- Cancellation, Return, and Exchange PolicyAt Friss India, we strive to provide a seamless experience for both vendors and customers. Below is the policy outlining cancellations, returns, and exchanges. Vendors must follow these guidelines to maintain transparency and customer satisfaction.Cancellation PolicyBefore Shipment:Customers can cancel orders before the product is shipped.Vendors must process cancellations promptly, and no charges will apply.After Shipment:Cancellations after shipping are not permitted; customers may initiate a return or exchange instead.Return PolicyReturn Eligibility:Products are eligible for return if:They are damaged, defective, or incorrect.They do not match the description provided on the listing.Returns must be requested within 7 days of delivery.Vendor Responsibilities:Accept valid return requests within 3 business days of receiving them.Inspect returned items and update the status promptly.Return Shipping:Vendors must specify in advance whether customers or vendors will bear return shipping costs.For defective or incorrect products, vendors are typically responsible for return shipping.Exchange PolicyExchange Eligibility:Customers can request an exchange for size, color, or a replacement for damaged/defective items.Exchanges must be initiated within 7 days of delivery.Vendor Process:Vendors must confirm exchange availability (e.g., stock of replacement items) within 2 business days.Ship the replacement product as per the agreed terms.Shipping Costs for Exchanges:Clearly communicate who will bear shipping costs for exchanges (e.g., customers for size change, vendors for defects).Non-Returnable/Non-Exchangeable ItemsCertain items may not be eligible for returns or exchanges, such as:Perishable goods (e.g., food).Custom or personalized items.Items marked as \"Final Sale\" in the product description.Dispute ResolutionIn case of disputes regarding cancellations, returns, or exchanges,Friss India support will mediate and provide a fair resolution based on the evidence provided by both parties.Refund Process for Returns or CancellationsRefunds for approved cancellations or returns must be processed within 7 business days after the product is received and inspected.
